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Issue and Crisis Management

$90.00

Where issues and crisis management intersect and converge with risk and reputation is one of the most dynamic and challenging areas of professional communication.

Written by one of Australia’s leading experts in issue and crisis management, this book introduces and examines each of these elements, and explores their relationship as an integrated model within the broader contexts of public relations, communication and management. It provides comprehensive analysis and discussion of theoretical perspectives and current field research and introduces industry examples of best practice.

Issue and Crisis Management equips students and practitioners with key knowledge and skills to manage the communication process within organizations, and inform strategic responses to issues and crises.
Tony Jaques (978-0-19-552908-1) Paperback, 324 pages, 2014

SKU: b-issuecrisis-p Category: Books
  • Description
  • Additional information

Description

Table of Contents

1  Setting the Framework

2  Issue Management – Development and Tools

3  Issue Management – Identification and Prioritisation

4  Issue Management – Planning

5  Issue Management – Activism

6  Crisis Management – Readiness and Response

7  Crisis Management – Planning

8  Crisis Management – International

9  Crisis Management – Disasters

10 Risk Management – Perception, Hazard and Outrage

11 Risk Management – Reputation

12 Leadership and the Future

Appendix:  Issue Management Plan – A Fully Worked Example
Useful Websites
Index

Additional information

Weight 24 oz
Dimensions 9.5 × 6.5 × 1 in

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