Description
Table of Contents
Chapter One: Taking control
Chapter Two: Oh No! Not another ‘Plan’
Chapter Three: What is an Issue?
Chapter Four: But I don’t want to be an Issue Manager
Chapter Five: The Issue Management Team
Chapter Six: Step One – Defining the Issue
Chapter Seven: Step Two – Setting the Objective
Chapter Eight: Step Three – Agreeing on Intended Outcomes
Chapter Nine: Step Four – Tactics to Deliver the Plan
Chapter Ten: Reality Check
Chapter Eleven: Evaluation and Review
Chapter Twelve: Go do it
Appendix: Fully worked Case Study