CPI is the original and leading Issue Management report, providing readers with unique access to an insider’s examination of how practitioners and leaders successfully use Issue Management “in the field.” CPI travels the world to probe for, create and share the most innovative Issue Management best practices and tools used by real companies to manage real issues.
Through the pages of CPI, you’ll receive unduplicated, hands-on, practical guidance on how to advise your organization as its Issue Management Process Leader.
When leadership is surprised by new external confrontation, a gut-reaction response is natural, but can be very costly. This 12-page paper helps you better anticipate the challenge and take stock of the true costs and implications so that your organization’s response is more rational. Five strategic stances are explored, three of which represent constructive engagement with critics. The paper closes with a few questions to ask yourself as you navigate the turbulence.
Authors Rick Ferraro and Teresa Yancey Crane each has more than three decades’ experience working directly with companies to help practitioners develop, learn and deploy best practices in the Issue Management discipline to drive executive decision making on topics that can be intangible and unpredictable.
In an operating environment that is always under scrutiny and susceptible to viral comment, the CEO-centric business model that generates short-term shareholder value at the expense of other strategic stakeholders is now obsolete. The new paradigm demands that there be “no surprises” and that corporate policies “do no harm” in an arena that increasingly offers “no place to hide.”
This 12-page paper introduces the concept of Issue Management and identifies the principal participants. It describes the issue life cycle and illustrates an example of a weekly workflow including inputs and deliverables and continues with an evolution of Issue Management considering four levels of public interface. To close, the authors suggest operational requirements that characterize a strategically relevant global Issue Management process.
Authors Michael Palese and Teresa Yancey Crane each has more than three decades’ experience working directly with companies to help practitioners develop, learn and deploy best practices in the Issue Management discipline.
Looking to define the scope of your work? This succinct one-page document describes the job of Issue Process Steward, a Director or Vice President level officer who is chief issue management advocate. Included are primary responsibilities, suitable prerequisite experience and some of the personal traits that characterize excellence in the field.
The Issue Management process model and step-by-step guide are useful tools for the practitioner of issue management. The chart appears in full color, as a wall chart, and was developed by the editors of “Corporate Public Issues.” The guide is 15 pages in length.