This 12-page paper helps you better anticipate the challenge and take stock of the true costs and implications so that your organization’s response is more rational.

This 12-page paper introduces the concept of Issue Management and identifies the principal participants. It describes the issue life cycle and illustrates an example of a weekly workflow including inputs and deliverables and continues with an evolution of Issue Management considering four levels of public interface.

This succinct one-page document describes the job of Issue Process Steward, a Director or Vice President level officer who is chief issue management advocate.

Wim Thomas, Chief Energy Adviser, Shell International B.V. describes scenarios, not forecasts intended to predict the future, but as a tool to explore how high-uncertainty/impact issues and their drivers interact over time.

Shea Leordeanu, Crisis & Operations Media Relations Manager, FedEx reviews the strategic decisions made within the first hours of a viral 2011 incident, then relives the lessons as FedEx responded quickly and openly.

Part 1 of the 3-part webinar series, Issues for the Reputationally Impaired, featuring Dr. John Mahon, Chair of International Business Policy and Strategy, Professor of Management at the University of Maine.

Part 2 of the 3-part webinar series, Issues for the Reputationally Impaired, featuring Dr. John Mahon, Chair of International Business Policy and Strategy, Professor of Management at the University of Maine.

Part 3 of the 3-part webinar series, Issues for the Reputationally Impaired, featuring Dr. John Mahon, Chair of International Business Policy and Strategy, Professor of Management at the University of Maine.