Aim for the Zone of Constructive Engagement

When leadership is surprised by new external confrontation, a gut-reaction response is natural, but can be very costly. This 12-page paper helps you better anticipate the challenge and take stock of the true costs and implications so that your organization’s response is more rational. Five strategic stances are explored, three of which represent constructive engagement with critics. The paper closes with a few questions to ask yourself as you navigate the turbulence.

Authors Rick Ferraro and Teresa Yancey Crane each has more than three decades’ experience working directly with companies to help practitioners develop, learn and deploy best practices in the Issue Management discipline to drive executive decision making on topics that can be intangible and unpredictable.

Print Version (12 pages) — US$24.95
Electronic Version (Licensed for In-house Use) — US$124.95



Table of Contents

Issue Management Defined Page 2

Issue Life Cycle Management Page 3

Principal Internal Roles in Issue Management Page 6

External Interface with Key Audiences Page 7

A Workflow Example Page 8

Operational Requirements for Issue Management Success Page 12

Additional information

Weight 2 oz
Dimensions 11 × 8 × .25 in

Print, Electronic