Description
Table of Contents
Preface
1 Already a Crisis?
2 Crisis Management is a Journey
3 How Do I Know If a ProbIem Is Really a Crisis?
4 The Fire Alarm
5 Anatomy of a Crisis
6 Context of the Crisis
7 Crisis Planning
8 Crisis Preparedness
9 Facilities and Systems
10 When a Crisis Strikes
11 Structuring for Efficiency and Effectiveness
12 Setting the Pace for Effective Management
13 Getting the Word Out
14 Making Tough Decisions
15 Managing a Crisis in Social Media
16 Aftermath
17 Learning
18 Conclusions
Glossary
Acknowledgements