Crisis, Issues and Reputation Management

Reputations are acknowledged by corporate leaders to be their most important assets, but are they properly understood, proactively managed and protected from potentially damaging issues and crises? In this book, Andrew Griffin looks at where risks to reputation come from and how organizations can predict, prevent and prepare for them. He provides advice on how to devise issue-resolution strategies, respond to fast-moving crises and recover reputation following a crisis. Drawing on a diverse range of case studies, the book provides practical advice and guidance as well as insight and analysis.
Andrew Griffin (978-0-7494-6992-4) Paperback, 256 pages 2014